​In-Person Appointments:
Reclaiming You Therapy reserves the right to not see clients who arrive outside of their scheduled appointment time.
Clients arriving early are kindly requested to wait until their designated appointment time. Late arrivals will not receive an extended session to compensate for tardiness.
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Clients who arrive over 15 minutes late without prior notification will be considered a "no-show" and charged for the full appointment cost.
Online Appointments:
Reclaiming You Therapy will meet clients in the virtual therapy room (via Clinix) at the scheduled appointment time, unless otherwise agreed upon.
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Sessions will commence at the designated time. Late arrivals will not be compensated due to scheduling constraints.
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Clients who do not attend and / or fail to notify Reclaiming You Therapy within 15 minutes of the scheduled start time will be considered a "no-show" and charged for the full appointment cost.
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While the online therapy platform is robust, technical difficulties may arise. In such cases, Reclaiming You Therapy will make every effort to conduct the session using an alternative communication method. If Reclaiming You Therapy is unable to deliver the session due to technical issues, the appointment will be rescheduled at no further cost.
Telephone Consultations:
Reclaiming You Therapy will call clients at the agreed-upon consultation time.
Unanswered calls will be followed by a second attempt shortly thereafter.
In case of failed contact, Reclaiming You Therapy will send an email requesting the client to reschedule at their earliest convenience.
Planned Events:
Clients are encouraged to inform Reclaiming You Therapy as soon as possible of any scheduling conflicts. Charges may occur given the timing of notification.
When booking therapy or block sessions, it is the clients responsibility to highlight potential conflicts for scheduling adjustments.
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Cancellations:
Reclaiming You Therapy operates a tiered cancellation policy as follows:
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Grace Period: Each client will be granted one grace period of a free cancellation with at least 48 hours' notice, (excluding bank holidays and weekends).
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48-Hour Notice: Two or more cancellations made with more than 48 hours' notice (excluding bank holidays and weekends) will be eligible for a 50% refund. This refund can be issued as a monetary refund or credit towards future sessions.
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Less Than 48-Hour Notice: Cancellations made with less than 48 hours' notice will be charged the full appointment cost. This is due to the reserved time slot and the lost opportunity to fill the cancelled appointment.
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Repeated Cancellations: Clients with a history of three or more cancelations will be subject to non-refundable prepayments for all future appointments. These payments will be non-refundable regardless of cancellation notice. This will be communicated in writing following the third cancelation.
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Exceptional Circumstances
In cases of force majeure, such as natural disasters, acts of God, or government restrictions, Reclaiming You Therapy may exercise its discretion to issue a full or partial refund, reschedule the event, or offer alternative online services.
For genuine emergencies that prevent attendance and prior notification, Reclaiming You Therapy will strive to be as accommodating as possible. However, clients with a history of frequent cancellations will still be subject to non-refundable prepayments for all future appointments.
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In the unlikely event of a cancellation by Reclaiming You Therapy, clients will be given as much notice as possible and will not be charged for the missed appointment. Reclaiming You Therapy will endeavour to reschedule the appointment at a mutually convenient time.
Workshops and Events
All workshop and event bookings are transferable but non-refundable. A minimum of 12 hours' notice is required for any booking alterations to allow for scheduling adjustments and adherence to safety regulations. Rescheduling fees may apply depending on the nature of the event and the timing of the request.
Bookings can only be transferred once due to limited space availability.
Clients who miss a workshop or event without prior notification will not be eligible for a refund or transfer. However, they will be provided with any resources distributed during the event.
Should Reclaiming You Therapy need to cancel or reschedule an event, attendees will be offered a full refund, the option to switch to a different date or event (of equal value), or credit towards a future event.
Force majeure events may also apply to workshops and events. In such cases, Reclaiming You Therapy may offer a full or partial refund, reschedule the event, or provide alternative online services, based on its discretion.
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Downloadable Workbooks and Content:
Downloadable workbooks and content purchased through Reclaiming You Therapy are considered final sales and are non-refundable. Once a purchase is made and the materials are sent, Reclaiming You Therapy cannot provide a refund based on a change of mind.
If there are technical issues preventing the download or access of the purchased materials, Reclaiming You Therapy will make reasonable efforts to assist the client in resolving the issue. However, Reclaiming You Therapy is not responsible for any technical difficulties that may arise after the purchase has been completed.
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Zero Tolerance for Abuse:
Reclaiming You Therapy maintains a strict zero-tolerance policy for any form of abuse, including verbal, emotional, physical, sexual or racial. Any such behaviour will result in immediate termination of the therapeutic relationship and may be reported to appropriate authorities.
In the event of termination due to abusive behaviour, Reclaiming You Therapy will refund 50% of any remaining prepaid session fees. No further services will be provided.
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Safety and Well-being:
Reclaiming You Therapy prioritises the safety and well-being of all individuals involved in the therapeutic process.
If Reclaiming You Therapy suspects that a client is under the influence of drugs or alcohol during any session provided,
Reclaiming You Therapy reserves the right to cancel the session and require the client to reschedule at a time when they are not under the influence. This given session will not be refunded.
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Changes or amendments:
Reclaiming You Therapy reserves the right to update or modify this cancellation policy at any time. Any changes will be communicated in advance.
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Questions:
For any questions or inquiries regarding the cancellation and refund policies, please contact Reclaiming You Therapy via email at reclaimingyoutherapy@gmail.com.​
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