Reclaiming You Therapy:
Service & Client Agreement

About Reclaiming You Therapy
Reclaiming You Therapy is a private, independent provider of Cognitive Behavioural Therapy (CBT) led by myself, a therapist committed to helping you improve self-awareness, develop new skills, and live a fulfilling life.

Through CBT, you'll learn how your thoughts, feelings, and behaviours are interconnected. This empowers you to break free from negative patterns and create a more fulfilling life.

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​​My Mission
To guide you to reclaim a life you love.
To empower you to reconnect with their authentic selves by fostering a mind-body connection through evidence-based CBT therapy. 

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​My Goals

To create a supportive and collaborative environment where you can develop the skills and self-awareness needed to manage negative thoughts, build emotional resilience, and live a fulfilling life.
To contribute to a healthier and more compassionate society for generations to come.

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Your Appointments
Typically appointments last for 60 minutes, on a weekly basis. Should this not suit your lifestyle, commitments, please make this clear and negotiate on the initial telephone call.
Please note: I do not offer urgent or emergency care, If you feel you need additional support outside of the agreed sessions please contact the appropriate service to ensure your safety.  Please see https://www.reclaimingyoutherapy.co.uk/looking-for-immediate-help for more details. 

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Your Commitment
To maximise your benefit, regular attendance is crucial. Please be aware of existing commitments (holidays, events)  that may interfere with sessions and inform me as soon as possible. Cancellation fees may apply -please see https://www.reclaimingyoutherapy.co.uk/cancellation-policy for further details. 

​Please ensure that you choose a quiet & private location to conduct your online sessions & that you log in on time to make full use of the appointment. 

Therapy aims to develop your awareness of thoughts, feelings, and physical symptoms. Environments like parks, cars, or family /children present are not confidential or distraction free. 

Please note that sessions cannot be extended beyond the agreed time. 

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Payment
Please ensure that payment is made within 24 hours of receiving your invoice. In the absence of payment your session may be cancelled.

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Remote Therapy
Therapy can be delivered online for convenience and reduced travel stress. Should we experience any technical difficulties, I will strive to fix them or find alternative solutions. -​Please note that I cannot be held responsible for any breaches caused by failures in technology. 

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Missed/Cancelled Appointments
Missed/cancelled appointments delay your progress and impact others waiting for treatment. Please inform me as soon as possible if you need to amend your booking, I  kindly ask that you give at least 48 hours notice of any changes - charges may apply. For further details, please refer to; https://www.reclaimingyoutherapy.co.uk/cancellation-policy

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​Confidentiality
All contact Reclaiming You Therapy service is confidential, similar to your GP or NHS service. Therapy sessions are documented and kept confidential, following UK legislation. Exceptions include:

1. You give permission to share information.

2. A court of law compels disclosure.

3. There is a real risk of harm to you or others.

4. Cases of fraud or crime.​

In line with industry standards, these notes must be kept securely for up to 7 years after your therapy comes to an end, after which they will be confidentially destroyed. 

All confidential information is held in accordance with the GDPR, 2018 using the secure & encrypted Kiku system (please see their Privacy Policy for more information at https://www.wearekiku.com/privacy-notices).

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Data Protection
Your details are stored securely within; Kiku Electronic Record System. This includes session content, risks, observations, assessments, and psychological measures. This data may be used for statistical or treatment review purposes. 

Kiku recording systems comply with UK legislation, ICO and GDPR. For further information on data collection and storage, please refer to the privacy policy, found at: https://www.reclaimingyoutherapy.co.uk/privacy-policy

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​Regulatory Requirement
As a registered Occupational Therapist (OT) with the HCPC and a Cognitive Behavioural Therapist (CBT) with the BABCP, I am subject to regular clinical supervision to ensure accountability, high standards and ongoing development.

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Your Feedback Matters
I value your input and strive to continuously improve my services. Please share any comments you have about your experience, both positive and negative. Your feedback helps me and Reclaiming You Therapy grow and better serve future clients. This can be during sessions, email, or via surveys: by sharing your feedback, you help ensure Reclaiming You Therapy continues to provide the best possible support.

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I hope that your time with Reclaiming You Therapy will be a really positive experience & I look forward to working with you.